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Return, Refund, and Exchange Policy Information

For each type of art product we sell on StatueSculptures.com our refund, exchange, and return policies may vary depending on whether it is a marble statue, a bronze figure, or a custom painted cast reproduction statuary artwork. Check the table below for reference to our policies organized by product type.

Exchange Policy
After an item is returned in its original condition, a credit will be given - minus any restocking fee, shipping, and handling costs. Let us know by using our online shopping cart return system, call us by telephone, or send us an email telling us know which item you would like in exchange for your returned purchase. We will then let you know the new order total and how much of your new purchase will be covered by your previous credit, and calculate any difference in the amount that you to be either invoiced or credited.

Order Refunds
All refunds must go through our accounting department and will be given only for non-custom items returned within 30 days of receiving your order. Any time a customer orders a custom faux finish or a custom sculpted statue all refunds, exchanges, and returns will not be accepted because typically the work was done specifically according to our client's unique requirements. When our customers want a special texture, or a custom faux finish paint job, we tailor our work especially upon our client's requests. If you're not sure whether your order can be exchanged please contact one of our sales representatives beforehand to find out before you place your exchange order.

"What if I Received the Wrong Item?"
If the item you ordered is not the same one you that has been delivery please contact our customer service department immediately so we can arrange to send your correct order to you right away.

Product or Service: Exchanges: Refunds:
Hydrostone/Plaster -15% restocking, S&H -15% restocking, S&H
Fiberglass/Cement -25% restocking, S&H -25% restocking, S&H
Marble Carving -25% restocking, S&H -25% restocking, S&H
Custom Sculpting N/A N/A
Trophy Engraving N/A N/A
Faux Painting Service N/A N/A


Product Return Policy
Before shipping your return back to us, please contact our customer service department first to help guide you through the returns evaluation process quickly. Due to the nature of our business, and warehousing and storage limitations, most of the statuary items we sell are cast to order, therefore we include a restocking fee on all returns. Hydrostone [with non-custom paint] requires a 15% restocking fee. Fiberglass, cement, and marble carvings require a 25% restocking fee. Whereas custom commissioned artworks are non-refundable and any custom painted hydrostone reproduction artwork is also non-refundable. Shipping and handling fees are also non-refundable.

Return Authorization Number
Once we have tracked down your order and confirm that you have a valid reason for a return you will be issued a Return Authorization Number (RAN) along with the proper return address to send the package to.

 

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